Sales, Payment, Warranty and After-Sales Policy
This policy explains the sales, payment, warranty, shipping, and after-sales terms applicable to beauty machines purchased from Guangzhou Yingcai Beauty Instrument Co., Ltd.
By placing an order with us, the customer confirms that they have read, understood, and accepted the following terms.
1. Order Confirmation
An order will be considered confirmed after:
- The customer approves the machine model, specifications, accessories, quantity, voltage, plug type, logo, packaging, and other customization requirements.
- Guangzhou Yingcai Beauty Instrument Co., Ltd. issues a quotation, sales contract, or proforma invoice.
- The required advance payment is received.
Customers are responsible for carefully checking all product specifications before confirming an order.
2. Payment Terms
Customers may confirm an order by paying a 30% advance payment of the total order value.
The remaining 70% balance payment must be paid after production is completed and before the products are shipped.
Products will not be released or shipped until the full payment has been received and confirmed.
Any bank charges, payment-processing fees, currency-conversion charges, or intermediary bank fees are the responsibility of the customer unless otherwise agreed in writing.
3. Production
Production will begin after:
- The 30% advance payment has been received.
- The customer has confirmed all specifications and customization details.
- Any required artwork, logo files, packaging information, or technical requirements have been approved.
The estimated production time will be stated in the quotation or proforma invoice. Production and delivery dates are estimates and may be affected by customization requirements, material availability, holidays, shipping schedules, or events beyond our reasonable control.
4. Order Changes and Cancellations
Customers should request any order changes before production begins.
Once production has started, changes may result in additional costs and a longer production time. Guangzhou Yingcai Beauty Instrument Co., Ltd. will inform the customer of any additional charges before making the requested changes.
The 30% advance payment may become non-refundable after production, customization, logo printing, packaging preparation, or material purchasing has started.
Customized, private-label, OEM, and ODM products cannot normally be cancelled or returned after production has started unless otherwise agreed in writing.
5. Two-Year Machine Warranty
Guangzhou Yingcai Beauty Instrument Co., Ltd. provides a two-year limited warranty for all machines sold by the company.
The warranty period begins from the date the machine is shipped, unless a different starting date is stated in the sales contract or proforma invoice.
During the warranty period, if a machine develops a confirmed manufacturing or component defect, we will provide the necessary replacement part free of charge.
The customer is responsible for:
- Replacement-part shipping costs.
- Customs duties, import taxes, and local clearance charges.
- Local technician or installation costs, where applicable.
- Returning the defective part when requested.
The warranty covers replacement parts only unless another arrangement has been confirmed in writing.
6. Warranty Claim Procedure
To submit a warranty claim, the customer must provide:
- The order number or invoice number.
- The machine model and serial number.
- A clear description of the problem.
- Clear photographs and videos showing the fault.
- Any error codes displayed by the machine.
- Information about the machine’s operating environment and power supply.
Our technical support team may ask the customer to perform basic troubleshooting, testing, or inspection before approving a replacement part.
A free replacement part will be provided only after our technical team confirms that the issue is covered by the warranty.
7. Warranty Exclusions
The warranty does not cover damage or failure caused by:
- Incorrect installation, operation, storage, or maintenance.
- Failure to follow the user manual or training instructions.
- Incorrect voltage, unstable electricity, power surges, or unsuitable adapters.
- Accidents, dropping, collision, water damage, fire, flooding, or natural disasters.
- Unauthorized repair, disassembly, modification, or replacement of components.
- Use of unapproved accessories, consumables, handpieces, or spare parts.
- Excessive use outside the machine’s recommended operating conditions.
- Normal wear and tear.
- Cosmetic damage that does not affect machine operation.
- Damage during transportation arranged by the customer.
- Failure to clean or maintain the machine properly.
- Consumable items and parts with a naturally limited service life.
Consumable items may include filters, lamps, cartridges, treatment tips, seals, fuses, protective covers, liquids, and similar items, depending on the machine model.
8. Technical and After-Sales Support
We provide remote after-sales support through available communication channels such as email, telephone, video call, or messaging applications.
Remote support may include:
- Installation guidance.
- Machine-operation guidance.
- Troubleshooting assistance.
- Maintenance instructions.
- Replacement-part installation guidance.
- User manuals and training videos, where available.
On-site installation, repair, or training is not included unless it is specifically stated in the quotation or sales contract. Any on-site service may require additional travel, accommodation, visa, labor, and service charges.
9. Shipping and Delivery
Shipping terms, transportation method, freight charges, insurance, delivery destination, and applicable Incoterms will be stated in the quotation, sales contract, or proforma invoice.
Customers must provide complete and accurate delivery information. Guangzhou Yingcai Beauty Instrument Co., Ltd. is not responsible for delays or additional charges caused by incorrect addresses, missing documents, customs issues, or inaccurate customer information.
The customer is responsible for checking local import regulations, certificates, licenses, taxes, customs duties, and product-registration requirements before placing an order.
10. Inspection and Transportation Damage
Customers should inspect the packaging and machine immediately after delivery.
Any visible transportation damage, missing packages, or incorrect products should be reported to us as soon as possible, preferably within three business days of delivery.
The customer should keep the original packaging and provide:
- Photographs of the outer packaging.
- Photographs of the shipping label.
- Photographs and videos of the damaged machine.
- A description of the missing or damaged items.
- A damage report from the courier or freight company, where available.
Claims submitted without sufficient evidence may not be accepted by the shipping company or insurer.
11. Returns and Refunds
Machines may not be returned without prior written authorization from Guangzhou Yingcai Beauty Instrument Co., Ltd.
Customized, private-label, OEM, ODM, logo-printed, or specially manufactured products are generally non-returnable unless they have a confirmed manufacturing defect that cannot be resolved through repair or replacement parts.
Customers must contact us before returning any product. Unauthorized returns may be refused.
Unless otherwise agreed in writing, return shipping costs, customs charges, insurance, and related expenses are the customer’s responsibility.
12. Product Use and Local Compliance
Customers are responsible for ensuring that the machines are legally permitted for importation, resale, installation, and use in their country or region.
The customer is also responsible for ensuring that machine operators have the necessary training, qualifications, licenses, and professional supervision required by local laws.
Our products must be used only for their intended purpose and according to the supplied instructions.
13. Limitation of Responsibility
To the extent permitted by applicable law, Guangzhou Yingcai Beauty Instrument Co., Ltd. will not be responsible for indirect or consequential losses, including:
- Loss of income or profit.
- Loss of business opportunities.
- Treatment interruption.
- Customer compensation claims.
- Rental equipment costs.
- Employee or technician costs.
- Damage caused by improper operation.
Our responsibility for a confirmed product defect will normally be limited to technical support, repair guidance, replacement parts, product repair, or another solution agreed in writing.
14. Force Majeure
Guangzhou Yingcai Beauty Instrument Co., Ltd. will not be responsible for delays or failure to perform obligations caused by events beyond its reasonable control, including natural disasters, epidemics, government restrictions, war, strikes, port closures, shipping disruptions, power shortages, material shortages, or customs delays.
15. Policy Updates
Guangzhou Yingcai Beauty Instrument Co., Ltd. reserves the right to update this policy when necessary.
The version applicable to an order will be the version published or provided when the order is confirmed, unless different terms are agreed in writing.
